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Featured Blogs

Options for Avaya customers
  • News & Trends
Over a month has passed since Avaya’s January 19 filing for Chapter 11 protection in the US bankruptcy courts. So, what’s next for Avaya?
Business Phone System Vendors
  • Tips & Advice
Think the stability of your business phone system vendor doesn't matter? Think again. With so much at stake, it’s important to understand the risks involved
7 Ways to Calculate the Real Impact of Your Collaboration Software
  • Tips & Advice
Collaboration tools claim to enhance productivity and reduce costs, but do they? How can you measure whether your tools are helping or hurting?
The 8 Most Important Call Center Trends to Watch in 2017
  • News & Trends
2017 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2017, we’ve identified nine of the most influential trends affecting centers so far.